Benefits of implementing ITIL 4 with certified experts

 ITIL 4 is a set of concepts and good practices used for the management of information technology services, the development of information technology and operations related to it in general.

WHAT BENEFITS DOES ITIL HAVE?

One of the main benefits of ITIL within the IT community is that it provides a common and consistent vocabulary of a glossary of terms defined in detail and with a range that is highly accepted by different areas of the company.

Have an IT Governance Model

More and more managers of organizations are demanding that CIOs (Chief Information Officer) have an IT Governance Model in order to have information through controls and structures that ensure that the IT area is acting as a support for business strategies and not as a silo.


With Best Practice like IT Service Management, these models can work more efficiently. Service Management is key to IT Governance because it integrates with the business objectives and makes the indicators and controls reliable.

Reduce IT costs and improve service quality

There are many areas where ITIL Foundation can reduce IT costs. The more mature IT processes generate higher productivity, that is, fewer errors and higher quality, which automatically reduces costs.

Of course, best practices must be put into practice and daily operation in order to give results, but for this there are software tools and BSM (business service management) solutions that make it possible to turn ITIL into reality and bring savings to money in the checkbook.

Eliminate organizational silos, implementing integrated processes throughout the IT area

A successful implementation of ITIL Best Practices defines a process model supported by roles and responsibilities, among other elements, which, when implemented throughout the organization, generate a new way of working based on specific responsibilities; In this way they constitute to eliminate silos in organizations.

Improve IT Integration with the Business

The priority for 82% of CIOs is IT Business Integration. If the IT area wants to have a better integration with the business, it is undoubtedly essential to have an IT Service Management approach that allows it to align these services to the Business processes.

Efficiently comply with regulations

Many IT organizations seek to comply with regulations in their countries such as Sabanes-Oxley (SOX), Base II, government regulations, ISO 27001, ISO38500, ISO / IEC 20000. For this, a commonly used framework is COBIT.

A COBIT implementation with a Best Practices strategy with ITIL is beneficial. Because COBIT defines what we must control and ITIL defines how we must do it, this integration will lead to efficient compliance with regulations.

Improve supplier management 

IT areas increasingly tend to Outsource their IT Services. Unfortunately, most IT organizations are unclear on what Service Levels they should request from their vendors.

Generally, they are asked for technical metrics that often do not reflect what the business needs, making it difficult to justify the real contributions that suppliers are providing to the company.

IT Service Management

Through ITIL , the Service Levels required by each component of the IT Services are defined, and with this information and a mature supplier management process, the IT areas will be able to really align not only the IT area with the business, but also its suppliers.

Even though ITIL is mainly adopted by large organizations with complex IT areas, ITIL best practices also give benefits to small and medium-sized companies since they are based on quality principles, finally they are “best practices” that can have an impact. positive in any type of organization

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